Your payment may have failed or has kept failing
Payments can fail for reasons out of the App’s/Websites control. The most common problems are:
- Using the app in low signal environments (E.g. a train)
- The Bank card saved to your account has expired
- Your bank provider has blocked the payment
- There is a technical issue with the payment provider
If you are unsure whether your payment has gone through. Please check the ‘My Activity’ section for confirmation or check for the booking confirmation email. If the payment is missing and there is no booking confirmation email, it can be assumed the initial booking hasn’t gone through.
In some car parks late pay is available and you have up until midnight the same day to pay. Please check the car park web page for further details.