What is a Permit?
Permits allow you to park for longer periods of time at a discounted rate. These periods are Monthly, Quarterly and Annual Only.
A permit does not guarantee you a parking space and is non transferable between car parks; Allowing only one vehicle to be parked in the car park at a given time.
It is the customers responsibility to ensure their permit is valid prior to parking (For example, the vehicle registration associated to the permit). If there are any incorrect details on the permit. Please immediately contact our customer support team (0330 123 5247) for assistance.
How are permit refunds calculated and how do I apply for a refund?
Permits are sold on the basis that a space is not guaranteed. As such, these are sold at a discounted rate. If the car park cannot be used due to being full, a refund is not provided on the basis that the remaining duration of the permit would still equate to a greater value to that paid for the permit.
If a permit is surrendered prior to expiry, a refund may be due. Please immediately contact the Customer Support Team, so that the permit can be cancelled and any remaining balance, refunded (If you have a physical permit, this must be returned to the customer support team).
Contact can be made by getting in touch with our Customer Support Team. Please provide your booking details such as Date of booking, Location, Vehicle Registration and how the booking was made (Saba App, Website etc).
Please see example below:
Car Park Tariffs
12 Months – £1,056.80
3 Months – £301.90
1 Month – £101.50
Weekly – £26.80
Daily – £6.00
Weekend – £4.10
Purchased Ticket: 12 Months £1,056.80
Time Used: 7 Months, 1 Week, 2 days
Calculation of refund (Time used deducted from amount paid):
6 Months - £603.80 (2x 3 Month Tickets)
1 Month - £101.50
1 Week - £26.80
2x Days - £12.00 (2x Daily Tickets)
Total: £744.10
Refund Due: £312.70 (£1,056.80 – £744.10)
How do I add another or change my vehicle registration number for my monthly, quarterly or annual permit?
Permits can have up to two vehicles at a given time, however only one vehicle is permitted in the car park at a given time (charges would apply if parking a second vehicle). If needing to update / change the registration, please follow the below steps:
- Log into your account
- Select the current active permit
- Under the vehicle details, you will see the “Edit” option next to the current registration
- Select the new registration
- Select Save
How do I download a receipt from the Saba Parking Website?
On completion of your purchase, you will automatically receive an email confirmation of your purchase which includes a VAT receipt. You may need to check your junk/spam folder for this.
Alternatively, VAT receipts can be obtained by viewing “My Transactions” on the Saba website and selecting the “Download Receipt” option after opening the relevant purchase.
You can also downloads receipts from the Saba App by following the same process
How do I renew my permit?
You can renew your permit at www.sabaparking.co.uk or via the Saba parking app. If you purchase permits on a periodic basis, the auto-renew feature can be managed on your account by de/activating auto-renew on the current active permit. Please note: It is the customer responsibility to ensure that the payment card on the account has sufficient funds and is in date. Saba is not responsible for any notices issued due to either insufficient funds or expired bank card details.
How many vehicles can I have on my permit?
Permits can have up to two vehicles at a given time, however only one vehicle is permitted in the car park at a given time (charges would apply if parking a second vehicle). If needing to update / change the registration, please follow the below steps:
- Log into your account
- Select the current active permit
- Under the vehicle details, you will see the “Edit” option next to the current registration
- Select the new registration
- Select Save
I have a permit and due to serious disruption to my train service, I was unable to travel, how do I obtain a refund?
Whilst we appreciate the inconvenience caused to your journey, due to permits being heavily discounted, refunds are not offered for days which the permit could not be used.
I have a permit but was unable to park today because the car park was full
All season tickets / permits are sold on the basis that a car park space is not guaranteed and there may be on occasion where a parking space may not be available. Due to Season Tickets / Permits being heavily discounted, refunds are not offered for days which the purchase could not be used.
I have changed my car/address. How do I amend my personal details?
To amend either the billing/delivery address or vehicles associated to the account; Please log into your account, where under your account details, you will have the option to make changes to your account. Please note: Adding/Removing vehicles on your account does not update existing purchases. If you wish to update an existing purchase, please open the relevant ticket/permit, where you will see the option to update the vehicle registration there. Please ensure you make this change prior to using the car park facilities.
I need a VAT receipt for my purchase, how do I download a copy of this?
On completion of your purchase, you will automatically receive an email confirmation of your purchase which includes a VAT receipt. You may need to check your junk/spam folder for this.
Alternatively, VAT receipts can be obtained by viewing “My Transactions” on the Saba Parking App and selecting the “Download Receipt” option after opening the relevant purchase.
You can also downloads receipts from the Saba website by following the same process
My physical permit has not arrived. What should I do?
If your permit has not arrived, first please ensure that your delivery address is full and correct. If your details are full and correct, please call our Customer Support Team on 0330 123 5247 prior to using the car park, and the team will be able to assist further. If any notices are issued prior to doing this, these will need to be appealed as per the instructions on the notice.
If the delivery address is incorrect. We would promote obtaining the permit from the address which the permit has been sent to.
Please note: It is the customers responsibility to ensure they keep their account delivery address up to date, for example if moving house / office.