If your permit is one month or older you may be entitled to a refund.
Permits are sold on the basis that a space is not guaranteed. As such, these are sold at a discounted rate. If the car park cannot be used due to being full, a refund is not provided on the basis that the remaining duration of the permit would still equate to a greater value to that paid for the permit.
If a permit is surrendered prior to expiry, a refund may be due. Please immediately contact the Customer Support Team, so that the permit can be cancelled and any remaining balance, refunded on a pro rated basis (If you have a physical permit, this must be returned to the customer support team. You can cut up your permit, take a photo and email it to customersupport.uk@sabagroup.com).
To check you are entitled to a refund please contact our Customer Support Team. Please provide your booking details such as Date of booking, Location, Vehicle Registration and how the booking was made (Saba App, Website, Connect Cashless Parking etc).
Please see example below:
Car Park Tariffs
12 Months – £1,056.80
3 Months – £301.90
1 Month – £101.50
Weekly – £26.80
Daily – £6.00
Weekend – £4.10
Purchased Ticket: 12 Months £1,056.80
Time Used: 7 Months, 1 Week, 2 days
Calculation:
- 6 Months £603.80 (2x 3 Month Tickets)
- 1 Month £101.50
- 1 Week £26.80
- 2x Days £12.00 (2x Daily Tickets)
- Total: £744.10
Refund Due: £312.70 (£1,056.80 – £744.10)