Future Bookings
If you have purchased parking via our Book in Advance feature (Daily and Weekly tickets only) and the ticket has not yet started, you can cancel your booking via the Saba app or website, following the steps below.
Select ‘My Transactions’
Followed by "Purchased"
You can then select the purchase which you wish cancel and select "Cancel Booking"
If the option to cancel the booking is not available (and the ticket is due to start), please immediately contact our Customer Support Team. Please note: tickets cannot be cancelled once they have started
Daily Tickets
In the event of the car park being full or the purchased parking session no longer being required, a refund request can be made; however, this must be made prior to the parking session starting, or at the time of attempting to park. Requests made later in the day, cannot be honoured as it cannot be determined whether the parking facility were in fact used.
Contact can be made by getting in touch with our Customer Support Team. Please provide your booking details such as Date of booking, Location, Vehicle Registration and how the booking was made (Saba App, Website etc).
Weekly Tickets
Weekly tickets are sold on the basis that a space is not guaranteed. As such, these are sold at a discounted rate. If the car park cannot be used due to being full, a refund is not provided on the basis that the remaining days of parking would still equate to a greater value to that paid for the weekly ticket.
If a weekly ticket is surrendered after a few days of being issued, a refund may be due. Please immediately contact the Customer Support Team, so that the ticket can be cancelled and any remaining balance, refunded.
Contact can be made by getting in touch with our Customer Support Team. Please provide your booking details such as Date of booking, Location, Vehicle Registration and how the booking was made (Saba App, Website etc).
Permits (1 month or greater)
Permits are sold on the basis that a space is not guaranteed. As such, these are sold at a discounted rate. If the car park cannot be used due to being full, a refund is not provided on the basis that the remaining duration of the permit would still equate to a greater value to that paid for the permit.
If a permit is surrendered prior to expiry, a refund may be due. Please immediately contact the Customer Support Team, so that the permit can be cancelled and any remaining balance, refunded (If you have a physical permit, this must be returned to the customer support team).
Contact can be made by getting in touch with our Customer Support Team. Please provide your booking details such as Date of booking, Location, Vehicle Registration and how the booking was made (Saba App, Website etc).
Please see example below:
Car Park Tariffs
12 Months – £1,056.80
3 Months – £301.90
1 Month – £101.50
Weekly – £26.80
Daily – £6.00
Weekend – £4.10
Purchased Ticket: 12 Months £1,056.80
Time Used: 7 Months, 1 Week, 2 days
Calculation of refund (Time used deducted from amount paid):
6 Months - £603.80 (2x 3 Month Tickets)
1 Month - £101.50
1 Week - £26.80
2x Days - £12.00 (2x Daily Tickets)
Total: £744.10
Refund Due: £312.70 (£1,056.80 – £744.10)